Cancellation & Refund Policy

1Refund Schedule

2Cancellation by Participant

Cancellation requests must be submitted from the registered booking contact through official support channels. Cancellation date is calculated from the time written notice is received.

3Non-Refundable Components

Permit fees, convenience fees, third-party payment charges, committed logistics, and explicitly non-refundable reservation amounts may be deducted from any eligible refund.

4Reschedule Requests

Date changes are subject to route availability, season constraints, and committed vendor costs. Approved reschedules may require fare differences, transfer charges, or revised package pricing.

5Credit Note Option

Where immediate refund is not feasible, Mountainbea may issue a transferable or non-transferable credit note with a validity period communicated at issuance.

6Cancellation by Mountainbea

If we cancel a departure for operational, safety, or minimum-group reasons, affected guests are offered an alternative departure, credit note, or applicable refund as per contract.

7Force Majeure

Events beyond reasonable control, including severe weather, natural disasters, conflict, road closures, government orders, or public health restrictions, may limit refund eligibility and trigger credit-based alternatives.

8No-Show and Early Exit

No-show cases and voluntary early departure after trip commencement are treated as fully utilized services and are generally non-refundable.

9Refund Timelines

Approved refunds are typically processed through the original payment method within 7-14 business days after reconciliation and deduction of applicable charges.