Cancellation & Refund Policy
Rules for cancellations, reschedules, credits, and refunds for Mountainbea bookings.
Refund Schedule
Cancellation by Participant
Cancellation requests must be submitted from the registered booking contact through official support channels. Cancellation date is calculated from the time written notice is received.
Refund Schedule
Unless your expedition product page defines a different schedule, refunds are processed as: 30+ days before departure up to full amount minus processing charges, 29-21 days partial refund, 20-15 days limited refund, and 14-0 days no refund.
Non-Refundable Components
Permit fees, convenience fees, third-party payment charges, committed logistics, and explicitly non-refundable reservation amounts may be deducted from any eligible refund.
Reschedule Requests
Date changes are subject to route availability, season constraints, and committed vendor costs. Approved reschedules may require fare differences, transfer charges, or revised package pricing.
Credit Note Option
Where immediate refund is not feasible, Mountainbea may issue a transferable or non-transferable credit note with a validity period communicated at issuance.
Cancellation by Mountainbea
If we cancel a departure for operational, safety, or minimum-group reasons, affected guests are offered an alternative departure, credit note, or applicable refund as per contract.
Force Majeure
Events beyond reasonable control, including severe weather, natural disasters, conflict, road closures, government orders, or public health restrictions, may limit refund eligibility and trigger credit-based alternatives.
No-Show and Early Exit
No-show cases and voluntary early departure after trip commencement are treated as fully utilized services and are generally non-refundable.
Refund Timelines
Approved refunds are typically processed through the original payment method within the standard banking cycle after reconciliation and deduction of applicable charges.