Privacy Policy
How Mountainbea collects, uses, stores, and protects traveler and website data.
1. Information We Collect
We may collect identity and contact details, booking preferences, emergency contacts, travel documents, payment references, support conversations, and optional health disclosures relevant to trip safety.
2. How We Collect Data
Data is collected when you browse our website, submit forms, request support, complete bookings, interact with marketing communication, or provide trip documents before departure.
3. Purpose of Processing
We process data to confirm reservations, plan expeditions, coordinate operations, provide customer support, communicate updates, maintain security, and improve product and service quality.
4. Legal Basis and Consent
Processing may rely on consent, contractual necessity, legal obligations, and legitimate business interests. You may withdraw optional consent where applicable, subject to contractual or legal limits.
5. Sharing and Disclosure
We may share only necessary information with logistics providers, accommodation partners, payment processors, emergency responders, and legal authorities where disclosure is required by law or safety needs.
6. Cookies and Analytics
We use essential and performance cookies for session continuity, feature reliability, and analytics. You may manage cookie preferences in your browser settings, though some site features may be affected.
7. Data Retention
Personal data is retained only for as long as needed for booking delivery, legal compliance, accounting obligations, fraud prevention, and dispute handling, then deleted or anonymized.
8. Security Measures
We use administrative, technical, and organizational safeguards to reduce unauthorized access, disclosure, or loss. No internet transmission or storage system can be guaranteed as absolutely secure.
9. Your Rights
Subject to local law, you may request access, correction, deletion, portability, or restriction of your personal data, and may object to specific processing activities including direct marketing.
10. International Data Handling
Where operations involve multiple regions, personal data may be processed in different jurisdictions with safeguards designed to maintain privacy and lawful cross-border handling.
11. Policy Updates
We may revise this policy to reflect service changes, legal requirements, or security updates. Continued use after updates indicates acceptance of the revised policy.