Privacy policy

Depending on the form, this can include your name, email, phone or WhatsApp number, city, preferred trip and date, traveller count, and the message or trip requirements you provide. For a review it is your name, the trip, your rating and your text. To look up a request you give us the reference and phone number from your confirmation.

We also note which site or campaign sent you to us. Our servers process basic technical information, such as page requests, to deliver the site and keep it secure. If you tell us about a medical condition or a dietary need so that we can plan your trip safely, we use it only for that purpose.

We use enquiry details to reply to your request, discuss route suitability, dates and availability, prepare or manage a requested booking, protect the site from spam, and keep records needed to handle the request. We email you a confirmation of your request and notify our team by email. We do not collect payment through the enquiry forms. The form asks you to confirm that you are 18 or older and to agree to the Terms and Privacy Policy, and the submission record stores the time of that confirmation. We do not sell your information.

Your request is stored on our own server in India (Oracle Cloud, Mumbai region). A copy is added to a Google Sheet that our team uses, and the confirmation email is sent through Google, so Google may process that information in countries outside India. If you message us on WhatsApp, WhatsApp's own terms apply to that conversation. We limit access to the team members and providers who need it for the purposes above, and the site is served over an encrypted (HTTPS) connection.

Enquiry records are kept only as long as needed for follow-up, trip administration, legal obligations and dispute handling, then deleted or de-identified where practical. Records of confirmed bookings and payments are kept for as long as tax and accounting law requires.

This website is for adults. Enquiries and bookings must come from someone who is 18 or older. If you send us details of a child who will travel with you, you confirm that you are the child's parent or lawful guardian and that you agree to this policy for them. We do not knowingly collect information from children without a parent or guardian's consent, and we do not track or target children. Write to us and we will delete a child's information.

If you send a review, we publish your name, the trip you took and your review on this site after our team has checked it, and we remove it if you ask. Photos and videos taken on our trips may show you. If you do not want to appear in what we publish, tell your trip captain or write to us and we will leave you out or take the image down.

You may ask us to give you access to the information we hold about you, to correct it, to erase it, or to stop using it where we rely on your consent. You can withdraw your consent at any time by writing to the email below; withdrawing is as easy as giving it. You may also nominate another person to exercise these rights for you if you die or cannot act for yourself. We may need to keep limited records where the law requires it.

For a complaint, write to info@mountainbea.com. We acknowledge a complaint within 48 hours and aim to resolve it within one month. If you are not satisfied with our answer, you can complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

If you are in the European Union or the United Kingdom, you also have the right to object to or restrict our use of your information and to receive a copy in a portable form, and you may complain to your local data protection authority. We rely on your consent for enquiries, on the booking itself once you book, and on our legitimate interest in keeping the site secure.

We use only essential browser storage and no analytics or advertising cookies. The Cookie policy lists what is stored.

To make a privacy request or raise a concern, write to info@mountainbea.com. Postal address: MountainBea Private Limited, Chowk, near Hathithan, Bhuntar, Kullu 175125, Himachal Pradesh, India.

We may revise this notice as our website or practices change. The update date at the top identifies the current version.